 | Terms And Conditions |  |
About Us
Company details and head office address:
Physio Supplies Australia is the Trading name of the Moss Family Trust & The Fleming Family Trust
ABN: 91 690 336 045
Shop / Warehouse Address :
Physio Supplies Australia, Shed 16 / 50 Kremzow Road
Brendale Qld 4500
Tel: (07) 3882 2105, Fax: (07) 3882 2087,
E-mail: sales@physiosupplies.com.au
Postal Address:
Physio Supplies Australia, PO Box 3165, Warner, QLD 4500
Tel: (07) 3882 2105, Fax: (07) 3882 2087
E-mail: sales@physiosupplies.com.au
Website: www.physiosupplies.com.au
ABN: 91 690 336 045
BANK TRANSFER PAYMENT DETAILS:
Bank: Suncorp Metway Bank
Account Name: Physio Supplies Australia
BSB 484-799
Account No: 029020454
Please include last 5 digits of customer ref no/surname
No orders will be dispatched until receipt of monies being deposited into our account.
Physio Supplies Australia are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@physiosupplies.com.au, Telephone (07) 3882 2105, or Fax (07) 3882 2087. |
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Mastercard, Visa and Paypal and (Diners Club on website orders only) cards. You may send your credit card information via phone, fax, snail mail or over the Internet, we do not advise sending them via email.
IMPORTANT
OVERSEAS ORDERS:
We do not accept cheques/Money orders in currency other than Australian Dollars. The best way to pay is by credit card. Bank transfers, TT's, cheques and Money orders from overseas banks incur a bank processing charge of AU$20 and these may be done as long as this amount is factored in at the time of purchase. Any orders recieved by post without the appropriate payment will delay your order until full and proper payment as been made. Overseas cheques/Money Orders will take 21 days to clear, and thus goods will not be posted until this payment is cleared.
Website discounts do not apply to account customers even if they are ordered on our site nor do they apply to telephone orders; website discounted items have to be paid for by credit card, cheque or bank transfers prior to being dispatched.
If you wish to order over the phone or fax, please Tel: (07) 3882 2105, or Fax (07) 3882 2087.
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Post Code Details And Delivery Instructions
All Australian orders are dispatched via Australian Post Eparcel system. Each parcel will be required to be signed for on delivery - unless you request other instructions. Options available are either Standard Post or Express Post. Please note that if you wish to insure your parcel for loss or damage, we will do this on your behalf at the standard cost from Australia Post if you inform us that you wish to take this option in any section of free text on the order.
International orders have the option of either Standard Airmail or Express Courier International.
Standard Airmail is uninsured and often un-traceable/trackable if lost.
Express Courier International is fully documented.
If you are ordering for delivery overseas the reciever may be required to pay Customs Duties and local taxes prior to delivery of your item and can be expensive.
IMPORTANT
OVERSEAS ORDERS:
We do not accept cheques/Money orders in currency other than Australian Dollars. The best way to pay is by credit card. Bank transfers, TT's, cheques and Money orders from overseas banks incur a bank processing charge of AU$20 and these may be done as long as this amount is factored in at the time of purchase. Any orders recieved by post without the appropriate payment will delay your order until full and proper payment as been made. Overseas cheques/Money Orders will take 21 days to clear, and thus goods will not be posted until this payment is cleared.
Please note the following:
Standard Airmail no signiture on delivery and no tracking facility. Physio Supplies Australia will not take any responsibilty for loss or damage in transit or non delivery of any product shipped in this way, although of course it normally offers a cost effective service which can take up to 3 weeks or more to arrive. Please note that if you wish to insure your parcel for loss or damage, we will do this on your behalf at the standard cost from Australia Post if you inform us that you wish to take this option in any section of free text on the order.
Your other option is Express Courier International which is Australia Posts preimium international Courier Service
It offers a very reliable door-to-door delivery of documents and goods to over 200 countries and territories within 2 to 4 business days between metropolitan areas of major cities and delivery to Post Office boxes, metro, rural and remote areas. Please note that if you wish to insure your parcel for loss or damage, we will do this on your behalf at the standard cost from Australia Post if you inform us that you wish to take this option in any section of free text on the order.
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Delivery Schedule
All orders will be processed immediately. Orders are normally dispatched within 2 working days and delivery is normally received in 1-7 working days after the dispatch date- depending on your location. If the order is made on our website you will be emailed when the order has been processed and is ready for dispatch giving further information about your delivery.
Please note that all of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or that it can be collected from your local Post Office.
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Back Orders
If your item is not in stock, it we will placed on back order for you. You will always be emailed or contacted via phone with the option to cancel your order if you would rather not wait. |
Tax Charges
All prices shown on products include GST (where applicable) at the rate of 10% and are the total purchase price for the product.
Postage/Freight charges are shown Nett (without) GST- and GST at the rate of 10% will be added to GST Total at the end of the transaction. |
Credit Card Security
Please note that the famous Padlock showing that the site is secure is only shown at the time of entering your credit card details. The position of this padlock can vary according to the browser you are using from the bottom right hand side of your screen OR to the right of the URL next to the drop down arrow at the top of your screen. You will also see that the URL changes from the standard 'http' to 'https' when in secure mode.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Any credit card information is destroyed once the order is finalised and completed. |
Guarantee
See Returns Policy. |
Reaching Us
If you need to reach us, please email us on sales@physiosupplies.com.au, alternatively, you can call on (International +61 (7) 3882 2105 or fax us on +61 (7) 3882 2087 or write to us at: Physiosupplies Australia, PO Box 3165, Warner, QLD 4500.
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Privacy Policy
Physio Supplies Australia do not disclose or sell any buyers information to third parties; any Credit card details are destroyed once the order has been finalised and completed. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy
IMPORTANT INFORMATION
Queensland's Fair Trading Act 1989, protects consumers and provides for an equitable, competitive, informed and safe market place, and Physio Supplies Australia will make every effort to comply with the terms and spirit of this and other relevant acts relating to Fair Trading.
*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described different from a sample shown to you or do not do what they are supposed to do.
WE DO NOT HAVE TO PROVIDE A REFUND IF THE CUSTOMER INSISTS ON THE SERVICE BEING DONE DESPITE WARNINGS THAT IT MAY NOT MEET THEIR NEEDS.
All faults and discrepancies must be reported to us on (07) 3882 2105 within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then POSTAGE MUST BE PAID BY THE SENDER both to and from our warehouse.
All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery.
Postage costs may be refundable depending on the circumstance.
If any item is returned to us 'postage to be paid on delivery' all charges incurred by Physio Supplies Australia will be deducted from any credit that you might receive.
The quickest way for your return to be processed is to state your invoice number (can be found on the invoice sent with your order) and your order number (if your ordered over our website). Returns must be clearly marked with your full name, address, and invoice number. This will enable us to identify the goods.
IF WE DO NOT RECEIVE A STAMPED ADDRESS ENVELOPE OR A CHEQUE COVERING THE COST OF THE POSTAL/DELIVERY CHARGE TO YOU - YOUR ITEM WILL BE DESPATCHED AS POSTAGE PAID ON DELIVERY.
Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $7.50 inclusive of GST.
Updated 22nd July 2009
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Physio Supplies Australia - Suppliers to the Public, Patient & Professional |
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